Service Coordinator NSW

         An individual with excellent written and verbal communications skills. You must be able to work in an active environment          with the ability to multi-task. A history of customer service and a friendly manner are also required.

         Responsibilities

• Field phone calls from customers and document issues in CRM system
• Order product as needed
• Confirm all service agreements are uploaded and orders are placed
• Track services for completion and quality check
• Follow up that product is ordered immediately and correctly for project
• Contact customers periodically to update on material orders and expected start date
• Schedule all services and Caps and Covers
• Work with reputation person on positive feedback from customers
• Track the processing of all Return Merchandise Authorization
• Work with Service Tech each morning, collect paperwork from day before
• Experience with computers

        PHYSICAL DEMANDS / WORK ENVIRONMENT                                                                                                                                  

        The physical demands described here are representative of those that must be met by an employee to successfully perform the                essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the                essential functions.

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.